The Energizer

Resilient Insights for Work & Life

Featured Image

A Piece of Cake Cements A Customer Relationship

By Eileen McDargh - Monday, July 09, 2018

Let’s face it: there are many groceries we can chose from. Within close distance, I have Gelson’s, Albertson’s, and two Ralph’s.  Costco and Trader Joe’s are also nearby. (Yes, I can eat my way around the neighborhood!) 

Read More...


Featured Image

Ten Tips to Move Customer Service from Drab To Fab!

By Eileen McDargh - Monday, April 09, 2018

It happens all the time: A full-page ad is placed in a major monthly publication. The ad touts the service excellence of their product. Catchy phrases. Great promises. Major dollars are spent to create an implied image in the mind of the consumer. And it can vanish in a heartbeat if promises made are not promises kept—if the derived image cancels out the implied image!  

Read More...


Featured Image

How to De-Energize a Customer

By Eileen McDargh - Monday, March 06, 2017

"IT” starts in Gary, Indiana at US Steel’s immense integrated mill (the largest of its kind in the Northern Hemisphere). “IT” continues in Orlando with the United States Postal Service and Hurricane Irene. And “IT doesn’t stop until long after I return home to Southern California and a 7.0 earthquake. The “IT” is a laptop malfunction—the unnatural calamity created when technology and a virus meet. 

Read More...


Featured Image

Guest Post: Service Resilience: A Key Ingredient for Innovative Service

By Eileen McDargh - Tuesday, February 14, 2017

“No one ever bought a ¼ inch drill bit because that’s what they really want,” wrote Harvard business professor Ted Levitt. “What they really want is a quarter inch hole.” And, what customers would really like to do is snap their fingers and get a ¼ inch hole… just like Captain Kirk could do on Star Trek. But, they have to deal with the process of getting a hole. 

Read More...


Featured Image

Tornado Tragedy Yields Surprising Tenderness

By Eileen McDargh - Monday, December 28, 2015

Throughout the long, howling night of Saturday Dec. 26, Jim and Stephen crouched in their storm shelter as 11 tornadoes roared through Garland, TX and the Dallas Metroplex. 

Read More...


Featured Image

Another Bonehead Customer Service Strategy

By Eileen McDargh - Thursday, January 08, 2015

You just received the letter from Anthem Blue Cross. The opening line:  "We'd like to thank you for choosing Anthem Blue Cross. We value the trust you have placed in us."  

Read More...


Featured Image

CUSTOMER SERVICE HORROR STORIES AT UNITED AIRLINES

By Eileen McDargh - Tuesday, March 20, 2012
“Please continue to hold. A baggage agent will be with you shortly.” 

Read More...


Featured Image

Beware, Leaders! Listen to your customer service voice mail message.

By Eileen McDargh - Monday, November 08, 2010

 

Read More...



Featured Image

Get To Know Your Customers By Actually Speaking To Them!!

By Eileen McDargh - Saturday, June 14, 2008

 

Read More...



Featured Image

Good Customer Service Closely Tied To Good Business Etiquette

By Eileen McDargh - Thursday, March 13, 2008

In one day, I experienced the following:  

Read More...


Subscribe to My Blog!


Like My Blog?

Please share it!

Recents Posts


Categories



Archive


Tags

Women Henry VIII civil discourse Technology WASP Spirit Sheryl Sandberg Napping Disruption Travel Guns Leaders Open Doors Book Laughter Your Resiliency GPS Divorce Jewish Siblings Ownership women in leadership Empathy Deloitte Thanksgiving resilient organizations Exercise Sales Humor Patriots Hurricane Harvey Strangers resilient leaders Volunteer Christmas Motivating Others Talk Ain't Cheap Book New Year resolutions Climate Change Mark Scharenbroich Faith Seder Eve Animals Family Hurricane Irma Kindness Human Interaction More Fun at Work Book Reviews Twas The Night Before Christmas Interview Reshaping the Brain Loss Networking Married e-mail Ecotourism Trust Soft Skills LGBTQ Bill Treasurer Meetings work life balance Employee Attitude love Energy Speaking Spelling Bee angels Adventure Suddenly Single Art Back To School coaching Fear holidays Building Resilience Voting John Blumberg conscience Corporate Culture waiting Politics Happiness Persuasion Intentions Superbowl Sleeping Breath gratitude The Last Jedi Connection Writing Gifts From The Mountain Content Generation Vegan Survive Sustainability John Havlik teams Engaged Workers Boston Marathon Fun Work Environment Idea Resolutions USAA Stress Humanity Marriage Bullying Play Disrupt creativity Compassion Nursing employees resiliency earthquakes Anxiety Radical Resiliency goals Burnout U.S.A.A. Energizing Memorial Day Learned Optimism Option B Loneliness Dogs Energizing Others Optimism Sexual Harassment Charity Yoga Feedback Children preresilience Leadership Skills Breathe Alzheimer's resilience Listening Conversation Office Celebrations Walk For Hunger Depression Environtment Diversity Career Advice Tornadoes in Texas Joy Arlington Cemetary Managers Change Vacation Mother's Day ecology Relationships Positive Brain Repatterning Emotional Intelligence Communication Adam Grant employee retention Branding Postive Work Environment Requisite Variety John Mattone St. Patrick's Day Time Management Aging Road Trip Adaptability cancer Multi-tasking Social Media customer service Honoring Veterans Words