The Energizer

Resilient Insights for Work & Life

Art from the Heart Makes Hospital’s Smile

by Eileen McDargh, Chief Energy Officer - Monday, June 24, 2019
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No job is ever ordinary—particularly if one chooses to make it “work”.  Kahlil Gibran wrote, “Work is love made visible.”  No place is this more evident than at Barnes-Jewish Hospital in St. Louis where a 33-year-old housekeeper decided to make patients smile through her art.

In a recent engagement to speak to oncology nurses at Siteman Cancer Center, located on the campus of Barnes-Jewish Hospital, I found myself mesmerized and smiling at a huge purple elephant painted on a widow and at various other art objects tacked to a wall.

To my surprise, the art is the work of Kailey Custard, a full-time employee in environmental services who on her first day of work, noticed a colorful pair of two giraffes facing each other. The giraffes could be seen by patients and staff at St. Louis Children’s hospital across the street.

Kailey decided to join the fun. “Art is something that makes people happy because they can relate to it,” says Custard. “People are battling cancer on this floor and it’s sad. Instead of always being sad, I wanted to help our patients feel better.”

With the help of the nursing staff, patients and visitors now see pinwheels, paper flowers and new window paintings on the unit. Custard completes her projects on her breaks. According to Mary Drago, BSN, RN Clinical Nurse Manager on Custard’s floor, “Kailey coordinates art projects for staff, patients and visitors. She sings to our patients, makes waffles for the nurses, drew this amazing purple elephant on a window, while keep our floors spotless.”

BJG housekeepers are supplied with “while you were out” cards to let patients know what services were done while they were out of their room. But Kailey goes one step further. On the back of the card, she draws pictures or writes something encouraging. Custard believes this brings her closer to the staff, patients and visitors.

As I learned more about Kailey Custard. I realize she’s not a housekeeper. She’s a home-maker.


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Eileen McDargh Keynote Speaker Blog Author

About Eileen!

Since beginning her consulting and training practice in 1980, Eileen has become noted for her ability to speak the truth with clarity, wisdom, humor and compassion. Long-standing clients and repeat engagements attest to her commitment to make a difference in minds, hearts and spirits of organizations and individuals. She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions. Executive Excellence magazine selected her as one of the top 100 thought leaders in leadership and among the top ten consultant providers of leadership development.

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