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Tuesday, March 21, 2017

Resiliency Skills for Today’s Sales Professional

by Eileen McDargh, Chief Energy Officer

The sales profession is in the midst of a perfect storm. Buyers have more power, more information, more at stake, and more control over the sales process—than at any time in history. 

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Monday, March 20, 2017

Five FAST Energy Fixes for YOUR Body

by Eileen McDargh, Chief Energy Officer

While the debate goes on about energy companies and the EPA, let’s get personal about our own energy consumption. No, not oil or gas but rather what saps the very energy of our bodies. Let’s face it; we all know the mantra, “too much to do and too little time”. So we throw ourselves feverishly into life. 

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Monday, March 13, 2017

Cultivate Resiliency BEFORE You Need it

by Eileen McDargh, Chief Energy Officer

Whether you are heading a Fortune 100 company or leading an enterprise of one, sometime in the course of this year, you will be called upon to be resilient.  Whether pushed by pain or pulled by possibilities, resiliency is now an on-going life skill. This raises the question: why wait to develop resiliency skills?I believe in PREsilience™ - preemptive resilience. These are skills and actions that can be cultivated, developed and taken BEFORE necessity strikes. 

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Monday, March 06, 2017

How to De-Energize a Customer

by Eileen McDargh, Chief Energy Officer

"IT” starts in Gary, Indiana at US Steel’s immense integrated mill (the largest of its kind in the Northern Hemisphere) . “IT” continues in Orlando with the United States Postal Service and Hurricane Irene. And “IT doesn’t stop until long after I return home to Southern California and a 7.0 earthquake. The “IT” is a laptop malfunction—the unnatural calamity created when technology and a virus meet. 

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Wednesday, March 01, 2017

The Right Questions Fuel Resiliency

by Eileen McDargh, Chief Energy Officer

The German poet Rainer Maria Rilke wrote: "Be patient toward all that is unsolved in your heart and try to love the questions themselves." Zora Neale Hurston also penned, "There are years that ask questions and years that answer."  

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Monday, February 27, 2017

Resiliency Lessons from Super Bowl 2017

by Eileen McDargh, Chief Energy Officer

resilienceBy the time you read this, the Super Bowl is over. The ads are a distant memory. And Tom Brady is forever installed as the greatest quarterback in history. However, we would miss great resiliency lessons if we did not stop and take this event off the gridiron and put it straight into our professional and personal lives. You don’t need to throw a killer pass to create positive movement down the field of work and life. 

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Tuesday, February 14, 2017

Guest Post: Service Resilience: A Key Ingredient for Innovative Service

by Eileen McDargh, Chief Energy Officer

“No one ever bought a ¼ inch drill bit because that’s what they really want,” wrote Harvard business professor Ted Levitt. “What they really want is a quarter inch hole.” And, what customers would really like to do is snap their fingers and get a ¼ inch hole… just like Captain Kirk could do on Star Trek. But, they have to deal with the process of getting a hole. 

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Monday, February 13, 2017

A Plus-Minus Look at Your Work Setting

by Eileen McDargh, Chief Energy Officer

Decades ago when I started my consulting practice, colleagues looked at me with envy, expressing a desire to leave corporate life and “work from home”. They thought it would be easier, more fun, and less stressful. Sounded good in theory but the truth is there are upsides and downsides to that decision. 

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Monday, February 06, 2017

The BEST WAY TO KILL AN UPCOMING CAREER

by Eileen McDargh, Chief Energy Officer

Perhaps you have set your performance goals for this year. You might be flying high—ready for the next opportunity with your company or the next great project that will get you noticed.You are confident and top of your game. 

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Monday, January 30, 2017

You Are Known by the Flowers You Grow

by Eileen McDargh, Chief Energy Officer

"What kind of flower are you?” The question took me aback when I read it. Could the writer be suggesting that the kind of flowers we surround ourselves with offers testimony to our view on life? The more I thought of it, I realized there was a great truism here. Nature offers her treasures as subtle metaphors for so many of life’s lessons. 

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Ignite, Engage & Transform!

As a Resiliency Motivational Speaker Eileen loves working with all groups. She has found great synergy with health care audiences and long term care (from personal experience), educators ( As an award-winning educator, she went from teaching kids to grown-ups—who are still like kids), and women’s leadership groups(because she is one!).